An Elaborate Analysis of Quicken Loans, Inc.

Quicken Loans, Inc. has been rated in the top 30 of Fortune magazine’s “100 Best Companies to Work for” list over the past decade. I can see how, due to a growing work force of over 10,000 people and 8,000 that started right in Detroit, Michigan. The company started out in 1985 and has gone on to close nearly 2 million mortgages. Quicken Loans continues to grow and adapt to the way people do business online and through their mobile devices. That’s why it’s the leading online retail mortgage lender and the second overall mortgage lender in the U.S. The current CEO of Quicken Loans, Bill Emerson has created a lot of growth and leadership in the company since 2002 after starting out as a mortgage banker in 1993. He has a real vision for the company and strives to take care of his clients. Here’s why I rate Quicken Loans, Inc. a 9 out of 10.

Fun video we found on Quicken Loans

Really Geared Towards Community Involvement Through Core Values

They have a unique way of listing their values as “ISM’s.” They apply these values not only to their business but in their community involvement. Here is a list of some of their core values:

-Always raise our level of awareness
-The inches we need are everywhere around us
-Respond with a sense of urgency is the ante to play
-Every Client. Every Time. No Exceptions. No Excuses.
-Obsessed with finding a better way.
-Ignore the noise.
-It’s not about WHO is right, it’s about WHAT is right.
-We are the “they.”

As one can see, they keep it simple yet effective.

Their community service page says it all in bold: “Engineering Change in the Community.” In 2013, Quicken Loans, Inc. “donated more than $10 million dollars to 250 non-profits and charitable organizations throughout Michigan, Ohio, Arizona, North Carolina and California.” You can actually request to have a charitable donation or event sponsorship through an application on their site. It must be 60 days prior to the event and it can take 4 weeks to get a response. They also offer support on a number of topics such as:

-Human Services
-Health and Medical
-Education and Workforce Development
-Neighborhood Development
-Military Veterans
-Technology and Entrepreneurship
-Arts and Culture
-Downtown Revitalization

Amazing Online Presence and Integration of Mobile Software

One of the key things I truly enjoy about this company is how they’ve really put the bar up as far as integrating technology and business. I found the desktop site very easy to navigate due to the sleek design and fast loading times. If you are using a mobile device the mobile site is fully functional as well. There is even a representative that will chat with you online to answer any questions you have concerning your mortgage. You’ll find that two separate mobile apps are provided such as the mortgage calculator and the MyQL, which is a mobile app form of doing your Quicken Loans. These are very solid apps that deserve to be recognized due to both being easy to use by the consumer. If you’re in a pinch and need to check on things, MyQL is solid. However, it’s not perfect because you will still have to go on the computer to do some tasks, such as make payments. They may have their own personal reason for this extra step but it is still inconvenient. The mortgage calculator functions really well and realtors and customers alike have both praised it for being an asset– especially on the go.

 

 

Quicken Loans has a very good social media game and they regularly update with good content on FacebookTwitterGoogle Plus, and YouTube. They offer specials, mortgage information, insight into the company, customer reviews and much more. It’s no wonder why they’ve been rated as ‘Highest in Customer Satisfaction Among Mortgage Servicing Companies’ in the U.S. by J.D. Power. All of the information is on the Quicken Loans’ Zing blog, which is a very good blog by the way.

Positive Customer and Employee Testimonies

There are a lot of testimonies from clients on the site as well as the YouTube channel that you can view. It’s great that they have the confidence to upload these reviews on their page. I can see why they’ve been considered a good business for nearly 30 years. If you’re still a bit curious you can check out the customer reviews from other sites. Judging from the reviews I’ve read, Quicken Loans is pretty steadfast in the way they handle business relations; they are on time, reasonable, and provide fairness for each client. I did not find too many bad apples in the list of reviews. From the employee perspective, the testimonials were for the most part on the same positive level. Some even loved the fact that the business had no strict dress code, and that the work environment was friendly. Some employees mentioned getting discounts on shopping items around the Downtown Detroit area too. Gotta love perks!

Quicken Loans has Solid Mortgage Programs

The website has a list of great loan programs for the homeowners such as:

-Adjustable Rate Mortgage
-30-Year Fixed Mortgage
-15-Year Fixed Mortgage
-FHA Loan
-VA Loan
-Jumbo Loan
-YOURgage
-HARP Refinance
-Reverse Mortgage
-Compare All Loan Options

Customers have many options available to speak with a refinance expert about and can discuss things like lowering payments, how to pay the refinance off faster, consolidating debt, getting cash from the home, and keeping payments on a stable level. It really breaks it down into layman terms. The mortgage rates are below the national average; this is a plus for current and future homeowners.

My Overall Assessment of Quicken Loans, Inc

Very solid job from the mobile apps, the full website, the programs, and their involvement in the community. Prospects will find it very refreshing to get the information they need to acquire a home or weigh their options when it comes to refinancing. Quicken Loans, Inc. is a very valuable resource and it deserves a good rating of 9 out of 10.

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